We Stand Behind the Products We Make
Because custom products are manufactured specifically for each customer, return eligibility is different from ordinary retail products.
Customized & Made-to-Order Products
Products that are printed, engraved, cut, manufactured, personalized, or otherwise made specifically for your order generally cannot be returned or exchanged because of a change of mind, incorrect quantity ordered, or customer-approved artwork.
Before production begins, please carefully review product, size, quantity, color, material, artwork, spelling, names and dates, and shipping information. Once custom production has started, changes or cancellations may no longer be possible.
If Something Is Wrong With Your Order
If your order arrives damaged, defective, or materially different from the approved order specifications, please contact us as soon as possible.
Please provide
- Order number
- Description of the problem
- Clear photographs of the product
- Photographs of packaging when shipping damage is involved
- Quantity affected
We will review the issue and determine the appropriate resolution. Depending on the circumstances, the resolution may include replacement, reproduction, correction, partial credit, or refund where appropriate.
Normal Production Variations
Color displayed on a monitor may differ from the final printed product. Minor variations may also occur between production runs due to printing process, material, surface finish, ink, lighting, and manufacturing tolerances.
Reasonable production variations that are normal for the applicable printing or manufacturing method are not generally considered defects.
Artwork Approval
Customers are responsible for reviewing and approving artwork, spelling, dimensions, layout, and other order details before production when approval is requested. CustomGoods will make reasonable efforts to identify obvious artwork issues, but final approval remains important before production.
Shipping Damage
If your shipment arrives damaged, keep the packaging, photograph the outer box or package, photograph the damaged product, and contact us with your order number. These materials may be required for a carrier claim.
Standard Products
If a product is sold as a standard, non-customized item, return eligibility may differ. Contact us before sending any product back.
Do not return merchandise without return authorization.
Need Help With an Order?
Contact our support team and include your order number and details.